Frequently Asked Questions

Home maintenance should be stress-free and predictable. Find answers to common questions below—so you can reclaim your weekends, enjoy peace of mind, and trust your home is in the best hands.

FAQ - Nirvana Swoosh Nirvana Home Concierge Club

General Questions

What is Nirvana Home Concierge Club?

Nirvana is a subscription-based home concierge club designed to make home maintenance effortless. We handle monthly upkeep, handyman projects, and premium seasonal services, so you can enjoy peace of mind and more free time.

How does the subscription work?
You choose the tier that fits your needs. Each includes monthly maintenance visits, with higher tiers offering handyman hours and seasonal projects. All plans require a 12-month commitment, with a 30-day cancellation notice.
What areas do you serve?
We currently serve the northern suburbs of Indianapolis: Carmel, Fishers, Noblesville, Westfield, McCordsville, Geist, and Fortville. We plan to expand soon!
How can Nirvana help my aging parents?

We provide regular home health checks, monthly maintenance, and photo-backed reports so you can feel confident your parents’ home is safe and well cared for—even from a distance.

How does Nirvana support seniors living independently?

We make it easy to stay in the home you love, handling maintenance and offering familiar, friendly service at every visit.

How does Nirvana help busy families stay on top of home maintenance?

Nirvana is designed for families with packed schedules who want a well-cared-for home—without sacrificing precious free time. Our monthly visits cover essential maintenance and tackle your to-do list in one go, so you don’t have to juggle multiple contractors or worry about what’s falling through the cracks.

With flexible scheduling, included handyman hours, and proactive seasonal projects, we help you reclaim your weekends and enjoy a safe, comfortable home—stress-free. Plus, you’ll receive digital reports after every visit, so you’re always in the loop, even when life gets hectic.

Services & Scheduling

What’s included in monthly maintenance?
Our monthly visits cover a 20-point home health check (with photo-backed reports), filter changes, light bulb replacements, plumbing checks, and more. We tailor services to your home’s needs.
Can I request custom handyman projects?
Absolutely! Tiers 2 and 3 include dedicated handyman hours each month for custom projects. You can also purchase additional hours as needed.
How do seasonal projects work?
Tier 3 members receive premium seasonal projects—like patio prep, power washing, and holiday decorating—scheduled in advance for your convenience.
Do you handle emergency repairs?
We focus on proactive, scheduled maintenance and do not provide emergency services. However, we can recommend trusted partners for urgent needs.
How are visits scheduled?
Maintenance visits are scheduled monthly on the same day. We offer flexible scheduling for handyman projects, and our internal system prevents overlap for seasonal requests.

Membership & Pricing

What are your subscription tiers and pricing?
  • Tier 1: $199/month – Monthly maintenance & Peace-of-Mind report
  • Tier 2: $479/month – Adds 3 handyman hours
  • Tier 3: $749/month – Includes all services plus quarterly seasonal projects & vendor support
    All tiers require a 12-month commitment.
Can I cancel my membership?

We hope you never will, but yes, you may cancel anytime with a 60-day notice at any time.

What if I need more handyman hours?

Tier 2 and 3 members can purchase additional hours at a preferred rate.

Is there a referral program?

Yes! Refer a friend who joins at Tier 2 or higher, and you’ll receive one month free credited to your account.

Quality, Trust & Safety

Who performs the services?

Our in-house, background-checked handymen are trained for quality, efficiency, and customer satisfaction. You’ll see familiar faces at every visit.

Are you licensed and insured?

Absolutely. Nirvana is fully insured for your peace of mind.

How do you select partner vendors?

We carefully vet partner plumbers and electricians for fast response, excellent reviews, and integrity. We oversee their work and will even directly schedule them for you on the Concierge Level plan.

What if I’m not satisfied with a service?

Your happiness is our top priority. If something isn’t right, let us know—we’ll make it right, guaranteed.

General Handyman Services FAQ

How is a subscription based handyman service different from traditional handyman services?

Handyman subscription services are proactive and consistent. Many homeowners allow tasks to pile up because they don’t have a high quality partner that delivers consistently excellent service. Nirvana Home Concierge Club’s dedicated handyman shows up every month to make sure your to-do list is consistently tended to and your home is always maintained. While most handyman services require you to take time to call and schedule a new handyman that’s unfamiliar with your home, Nirvana maintains your home’s perfect rhythm.

Who uses handyman subscription services like Nirvana Home Concierge Club?

Anybody that values their time and wants to maintain a well optimized home are potential customers for Nirvana. Specifically, adults with aging parents living at home alone, busy families, seniors, new homeowners, and frequent traveling executives make up the base of our clients.

What do members typically use you for in the first 90 days?

The first 90 days, members use us for a variety of needs. Many times we are working diligently to recover a home from years of inconsistent maintenance to a well optimized home running at peak efficiency. Members generally have a pretty lengthy to-do list for general handyman services so we help them prioritize and schedule the tasks to begin to move to-dos to to-dones. On the concierge level plan, we are also scheduling specialists to come in and review major systems and provide a detailed assessment of the condition of the homes plumbing, roof, HVAC, and electrical systems so that we can proactively make plans to address any potential issues before they become an emergency.

Do you bring supplies and consumables (filters, bulbs, batteries, salt, etc.) or do I provide them?

We do! During our initial home assessment, we’ll create a list of consumables (light bulbs, salt, filters, etc.) that will be used to maintain the home thus insuring we are always prepaared on the first trip.

Start your journey toward a well-maintained, worry-free home today!

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